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CUSTOMER SERVICE EXECUTIVE [HJ4225-02]

役職名: CUSTOMER SERVICE EXECUTIVE [HJ4225-02]
雇用形態: 正社員
職種: 物流・サプライチェーン
業種: 製造業
給与: 3000.00 - 4000.00
求人番号: en-49015
募集番号: 46021
担当者: How Jing May
お問い合わせ先: jingmay.how@jac-recruitment.com
求人情報掲載日: 2021/07/07 13:01

JOB RESPONSIBILITIES

  • In charge of the management and follow-up of local and export orders: from receipt order from the customer thru invoicing and shipping/dispatching in a timely professional and proactive manner in accordance with the SOP.

  • In charge of answering and dealing with all customer queries (orders, payments, claims and deliveries/shipping) in deep link with our internal services: administration, production, quality and warehouse.

  • Handle customer’s emails promptly in a professional manner without delaying and able to escalate information precisely.

  • Daily contact with our customers and deal with the administrative exports/sales documents. Accuracy of handling shipping docs. is highly expected.

  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.

  • Learning about organization’s products or services and keeping up to date with changes.

  • To coordinate closely relating to product content and pricing with sales persons to ensure needs of customers are rectified.

  • To assist Customer Service Manager in analysing and planning the customer service related activities.

JOB REQUIREMENTS

  • Diploma or Degree in Marketing or Business Administration.

  • About 2-3 years relevant work experience in customer service cum shipping department.

  • Knowledge of ordering processing, shipments and incoterms.

  • Good organizational skills and willingness to accept responsibilities.

  • Ability to team work and ensure links with other internal services, very good interpersonal and communication skills.

  • Willing to work in Rawang.