JOB RESPONSIBILITIES
In charge of the management and follow-up of local and export orders: from receipt order from the customer thru invoicing and shipping/dispatching in a timely professional and proactive manner in accordance with the SOP.
In charge of answering and dealing with all customer queries (orders, payments, claims and deliveries/shipping) in deep link with our internal services: administration, production, quality and warehouse.
Handle customer’s emails promptly in a professional manner without delaying and able to escalate information precisely.
Daily contact with our customers and deal with the administrative exports/sales documents. Accuracy of handling shipping docs. is highly expected.
Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
Learning about organization’s products or services and keeping up to date with changes.
To coordinate closely relating to product content and pricing with sales persons to ensure needs of customers are rectified.
To assist Customer Service Manager in analysing and planning the customer service related activities.
JOB REQUIREMENTS
Diploma or Degree in Marketing or Business Administration.
About 2-3 years relevant work experience in customer service cum shipping department.
Knowledge of ordering processing, shipments and incoterms.
Good organizational skills and willingness to accept responsibilities.
Ability to team work and ensure links with other internal services, very good interpersonal and communication skills.
Willing to work in Rawang.