and maintain good communication with customers
Download customer Purchase Orders (PO) from portal or email daily and update into system.
Follow up customer orders to ensure on-time delivery.
Check stock level and ensure enough inventory; raise order if insufficient.
Update customer portal weekly (delivery schedule, shipment status, forecast).
Prepare Delivery Order (DO) and Invoices for shipments.
Arrange delivery and coordinate with forwarders (DHL, FedEx, etc.) for pickup.
Handle customer complaints, find root cause, and provide solutions.
Support customer audits and ISO audits by preparing required documents.
Keep all records accurate and up to date.
Communicate with customers on order status and issues
Job Requirements
Diploma / Degree in Business, Logistics, Supply Chain, or related field.
1–2 years’ experience in customer service, logistics, or order processing
Basic knowledge of ERP/ SQL system and Microsoft Excel.
Good communication and coordination skills.
Able to work independently and handle multiple tasks.