A leading MNC in the Retail Industry is hiring an E-Commerce Manager to lead their e-commerce strategy to accelerate online business growth and maximize sales across online channels.
Key Responsibilities:
Formulate and implement strategic initiatives to grow the online business and achieve commercial objectives.
Evaluate emerging market trends, consumer behaviours, and digital innovations to strengthen the company's e-commerce capabilities.
Lead the ongoing management and enhancement of the e-commerce platform to ensure optimal performance and customer engagement.
Improve website functionality, navigation, and overall user experience to drive traffic, conversion, and customer retention.
Oversee online merchandising operations, ensuring accurate product information, compelling content, effective pricing, and promotional execution.
Maintain product availability and assortment accuracy through effective catalogue and inventory management.
Develop and execute digital marketing strategies across relevant channels to increase brand visibility, customer acquisition, and online revenue.
Drive continuous improvements to mobile applications and digital touchpoints by leveraging customer insights and behavioural data.
Enhance the end-to-end online shopping journey by identifying pain points and implementing solutions that elevate customer satisfaction.
Analyse key business metrics, sales performance, and customer trends to generate actionable insights and support data-driven decision-making.
Requirements:
Proven experience in an E-Commerce leadership role or in a similar digital commerce role.
Bachelor's Degree in Business, Marketing, E-Commerce, or a related field.
Strong understanding of e-commerce platforms, technologies, and industry trends.
Proficient in web analytics tools and digital marketing platforms, with good knowledge of SEO, SEM, and online advertising strategies.
Strong analytical, organizational, project management, and interpersonal skills.
Experience in managing and improving e-commerce warehouse operations, including KPI tracking and productivity enhancement.
Proven track record of optimizing logistics and fulfilment processes, driving operational efficiencies, or achieving cost reductions within the supply chain. Experience in managing third-party logistics (3PL) providers is an added advantage.
Ability to work collaboratively in a fast-paced and dynamic environment.
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