Company Overview
Our client is seeking a highly driven and analytical E-Commerce Operations Manager to lead the design, optimization, and governance of end-to-end logistics processes across fulfillment centers, stores, and last-mile delivery operations.
This role is responsible for ensuring the efficient, reliable, and cost-effective flow of shipments from first mile to last mile through strong process control, data-driven decision-making, and continuous improvement initiatives.
Key Responsibilities
Lead continuous improvement initiatives across e-commerce fulfillment, logistics, and returns operations.
Design and optimize end-to-end logistics processes to improve efficiency, service levels, accuracy, and cost performance.
Develop and standardize SOPs, workflows, and operational control mechanisms across logistics networks.
Monitor and analyze key operational KPIs, driving corrective actions and performance improvements.
Identify operational bottlenecks and implement sustainable solutions to enhance productivity and customer experience.
Manage capacity planning and resource optimization, including manpower, equipment, and volume balancing.
Improve warehouse, store fulfillment, transportation, and last-mile delivery performance.
Develop operational dashboards and reporting tools to support data-driven decision-making.
Lead Lean, Kaizen, and continuous improvement projects to enhance operational excellence.
Ensure compliance with safety, quality, and operational governance standards.
Collaborate with cross-functional teams to achieve service, cost, and scalability objectives.
Lead, coach, and develop a team of approximately 40 personnel, including direct management of up to 5 team members.
Job Requirements
Minimum 5-8 years of experience in logistics, supply chain, e-commerce fulfillment, warehouse operations, or related operational environments.
At least 3 years in a leadership or managerial role leading large operational teams.
Proven track record in process optimization, operational excellence, and performance management.
Strong knowledge of warehouse operations, transportation management, fulfillment processes, and last-mile delivery networks.
Experience with capacity planning, resource optimization, and operational analytics.
Proficiency in data analysis and reporting tools such as Excel, Power BI, Tableau, or equivalent platforms.
Knowledge of Lean, Six Sigma, Kaizen, or continuous improvement methodologies is highly preferred.
Strong people management and coaching skills.
Excellent stakeholder management and communication abilities.
Strategic thinking with strong execution capability.
Results-oriented mindset with the ability to thrive in a fast-paced environment.
Strong problem-solving and decision-making skills supported by data and operational insights.
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