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JAPANESE SPEAKING CUSTOMER EXPERIENCE SPECIALIST [NZ4225-02]

役職名: JAPANESE SPEAKING CUSTOMER EXPERIENCE SPECIALIST [NZ4225-02]
雇用形態: 正社員
職種: IT
業種: コールセンター/カスタマーサービス
給与: Negotiable up to RM8,000
求人番号: en-48651
募集番号: 45657
担当者: Niza Zainal Abidin
お問い合わせ先: niza.zainal@jac-recruitment.com
求人情報掲載日: 2021/04/27 09:54

JOB RESPONSIBILITIES

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
  • Build sustainable relationships and engage customers by taking the extra mile.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Fresh graduates are encouraged to apply.
  • Experience in customer support for travel industry is preferred.
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and Japanese. (JLPT N3, N2 or N1)
  • Able to work Day shifts
  • Able to work in KL Sentral (near to LRT, MRT, KTM)