JOB RESPONSIBILITIES
- Manage Quote to Order Process.
- Manage all system sales orders or quote request. Prepare and enter data into Oracle system, and process customer orders/Quote. Ensure accuracy in pricing, order information and technical specification accuracy and maintain precise records.
- Provide professional, timely and accurate information to incoming customer enquiry about order status, product availability and shipment details.
- Fulfils orders, including order entry, administration, shipping and timely shipment
- Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
- Accurate data entry into Oracle system; including order entry, credits, debits and pricing
- Coordinate with plant & Logistics, on timely shipments.
- Assist the credit department on invoicing/past due issues
- Provide backup support to team members
- Respond to and resolve customer inquiries
- Partner with Sales, to provide customers an outstanding service and to meet and exceed customer’s expectation.
JOB REQUIREMENTS
- A Bachelor's degree in any field with relevant customer service experience
- Proficiency in Japanese is a requirement for this position
- Attention to detail
- Customer-focused
- Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
- Ability to integrate information and make decisions in support of business goals
- Excellent interpersonal and communication skills
- Ability to effectively interact with internal and external associates
- Sense of urgency and ability to make critical decisions independently.
- Computer skills required including Microsoft Office