JOB RESPONSIBILITIES
Provide first level and desktop support for APAC region.
Ability to provide on-site and remote support.
Maintain and support key infrastructure systems including on-site hardware, conference room technology, Office 365, Exchange, and other applicable systems, services, and applications.
Respond promptly and effectively, prioritize requests for technical support via ServiceNow.
Resolve IT cases on a timely manner adhering to SLA agreed upon.
Familiar with incident management and change process.
Collaborate and work closely with stake holders and to focus on IT improvements and solutions.
JOB REQUIREMENTS
Bachelor's Degree in IT related field.
Fresh graduates are encouraged to apply.
Candidate with 1 - 3 years’ experience in a similar role.