JOB RESPONSIBILITIES
Being the interface and point of contact between the Business Process Outsourcing delivery team(s) and the organization
Develop and maintain strong relationships and effective working environments with all the departments across the OTC business
Follow-up inquires and perform timely escalation to applicable parties for swift resolution
Perform and resolve the inquires and issues relating to in-scope OTC processes such as customer master data process, processing of invoices, deductions, returns and discounts.
Application and allocation of incoming payments and analysis of overdue invoices
Management of customer inquiries & reclamations and OTC closing activities
Leading implementation of process changes and improvements initiatives in area of responsibility
Create desktop procedures and ensure their continuous alignment with current processes
Monitor and improve key performance indicators (KPIs)
Propose process improvements to Global Process Owner and drive implementation within the team
Support the local Finance team.
JOB REQUIREMENTS
Native level Korean language skills are must. Must also be fluent in English.
University degree in Finance or equivalent
Overall, more than 4 years of professional work experience with 2 years in OTC/AR or related area.
Good system understanding and efficient data handling
Ability to plan and prioritize with a flexible and positive mind set.
Service minded and curious, actively take a part in projects
Good communication and cooperation skills with good analytical skills
Ability to keep deadlines
Must be willing to work in Petaling Jaya.