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KOREAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE [JF4225-02]

役職名: KOREAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE [JF4225-02]
雇用形態: 正社員
勤務地: Malaysia
職種: 営業
業種: 機械/電気/電子
求人番号: en-49341
募集番号: 46347
担当者: Jake Foo
お問い合わせ先: jake.foo@jac-recruitment.com
求人情報掲載日: 2021/07/14 13:36

JOB RESPONSIBILITIES

  • Manage Quote to Order Process.

  • Manage all system sales orders or quote request. Prepare and enter data into Oracle system, and process customer orders/Quote. Ensure accuracy in pricing, order information and technical specification accuracy and maintain precise records.

  • Provide professional, timely and accurate information to incoming customer enquiry about order status, product availability and shipment details.

  • Fulfils orders, including order entry, administration, shipping and timely shipment

  • Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term

  • Accurate data entry into Oracle system; including order entry, credits, debits and pricing

  • Coordinate with plant & Logistics, on timely shipments.

  • Assist the credit department on invoicing/past due issues

  • Provide backup support to team members

  • Respond to and resolve customer inquiries

  • Partner with Sales, to provide customers an outstanding service and to meet and exceed customer’s expectation.

JOB REQUIREMENTS

  • A Bachelor's degree in any field with relevant customer service experience

  • Proficiency in Korean Language is a requirement for this position

  • Attention to detail

  • Customer-focused

  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously

  • Ability to integrate information and make decisions in support of business goals

  • Excellent interpersonal and communication skills

  • Ability to effectively interact with internal and external associates

  • Sense of urgency and ability to make critical decisions independently.

  • Computer skills required including Microsoft Office