Company Overview
Our client is a warehouse for a well-known international brand. They are seeking a Last Mile Manager to lead and optimize end-to-end delivery operations across e-commerce platforms, ensuring a seamless customer experience from order fulfillment to final delivery.
Key Responsibilities
Develop and scale fulfillment operations to support business growth and sales forecasts.
Drive operational excellence by establishing and monitoring KPIs for warehouse teams and logistics partners.
Manage third-party courier performance through regular reviews and continuous improvement initiatives.
Analyze the customer journey from order processing to delivery, identifying opportunities to improve speed, quality, and customer satisfaction.
Collaborate with internal stakeholders, including Technology, Customer Service, and Supply Chain teams, to enhance operational capabilities.
Lead cost optimization initiatives while maintaining a scalable and efficient delivery network.
Identify and implement innovative last-mile solutions to improve service levels and customer value.
Job Requirements
Good command of English, both written and spoken.
Experience in logistics, fulfillment, transportation, last-mile delivery, or customer service operations.
Strong analytical, problem-solving, and troubleshooting skills.
Detail-oriented with excellent organizational and planning abilities.
Proven ability to build strong relationships with internal and external stakeholders.
Self-motivated and comfortable working in a fast-paced, dynamic environment.
Experience managing logistics vendors, courier partners, or delivery operations is highly preferred.
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