Overview
Our client is a fast-growing B2B e-commerce platform specializing in fresh food and produce distribution. As part of its digital transformation journey, they are seeking a Product Manager to drive growth, customer retention, upselling, and cross-selling through digital features.
Responsibilities
Own the recommendation and personalization initiatives within the EC by clearly defining business problems, documenting requirements, and ensuring delivered solutions meet expectations.
Drive the automation of upselling and cross-selling capabilities within the EC, replacing existing manual processes with scalable workflows.
Establish customer retention data capture mechanisms and retention strategies, and successfully implement them within the EC ecosystem.
Identify gaps in purchase data and CRM (HubSpot), and lead the necessary enhancements to improve data quality, visibility, and effectiveness.
Define success metrics prior to launch, measure outcomes post-release, and continuously optimize through a structured improvement cycle.
Partner closely with the Sales and Customer Success teams to translate customer needs and feedback into a prioritized product backlog.
Analyze customer Lifetime Value (LTV) and contribution margin at the customer level, and spearhead initiatives aimed at achieving a 4% improvement target.
Take ownership of departmental KPIs by being accountable for overall business outcomes and impact, not just feature delivery.
Requirements
Possesses 8 years of experience with at least 3 years of product management experience in e-commerce/commercial environments, with ownership of product strategy, roadmap, and feature delivery
Proven track record of managing products end-to-end, including problem identification, requirements gathering, feature implementation, validation, and performance measurement.
Strong data-driven and cross-functional collaboration skills, with experience in personalization/recommendation initiatives and partnering with Sales and Customer Success teams to translate customer needs into impactful features.
Strong technical and analytical foundation, with the ability to write basic SQL for data validation, understand system architecture, and assess the impact of changes across interconnected services.
Effective collaborator with engineering teams, capable of discussing technical trade-offs, prioritizing practical solutions, and working efficiently in AI-assisted development environments
Applicants must be Malaysian citizens or hold valid work authorization
Interested applicants, feel free to click APPLY NOW
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