About the company
A sustainability-driven beverage company specializing in premium fruit juice products, is seeking a Sales & Order Coordinator to support daily sales operations, coordinate customer orders, manage order fulfillment processes, and ensure seamless communication between customers, internal teams, and business partners. This role plays a key part in delivering excellent customer service while supporting the company's growth within the food and beverage industry
Responsibilities
Order Processing and Sales Coordination
Receive and process orders from retail customers.
Review order details, quantities, delivery dates, and other customer requirements to ensure accuracy.
Follow up with customers when order information or documentation is incomplete.
Prepare and print order documents, delivery instructions, and other relevant paperwork for the warehouse and logistics team.
Coordinate closely with the warehouse and logistics team to ensure orders are prepared and delivered on time.
Monitor order progress and provide timely updates to customers and internal stakeholders.
Follow up on order changes, delivery issues, stock availability, or other operational matters.
Assist in resolving order discrepancies, shortages, or delivery-related concerns.
Maintain accurate and organized records of orders, delivery documents, and customer correspondence.
Provide general administrative and coordination support to the sales team when required.
Merchandising Support
Support the sales team with in-store merchandising activities when there are no urgent order-processing tasks.
Visit assigned retail outlets to check product displays, stock availability, product pricing, and promotional materials.
Ensure products are properly arranged and displayed according to company requirements.
Check that product labels, pricing information, and promotional materials are accurate and visible.
Take photos of product displays and submit updates or reports to the sales team.
Identify and report issues such as low stock levels, incorrect pricing, missing promotional materials, or poor product placement.
Follow up with the relevant internal teams on issues identified during outlet visits.
Requirements
Minimum SPM, Diploma, or equivalent qualification.
1-2 years of experience in sales coordination, order processing, sales administration, FMCG, retail, logistics coordination, or a related role is preferred.
Fresh graduates with good communication and coordination skills may also be considered.
Good communication and customer service skills.
Strong follow-up skills and attention to detail.
Organized and able to manage multiple orders, deadlines, and tasks.
Able to work independently and collaborate effectively with sales, warehouse, and logistics teams.
Basic proficiency in Microsoft Excel, Microsoft Word, and email communication.
Comfortable handling documentation and maintaining accurate records.
Willing to travel to retail outlets when required.
Possession of own transport will be an added advantage.
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