Senior PMO (Retail Transformation) (Malaysian)
RM15,000 ~ RM20,000
Location: Mont Kiara, Kuala Lumpur
Employment Type: Full-Time
Established in 1998, known as Creative Sustainable Lead, has been a pioneer in consultancy and system development, specializing in driving innovative and sustainable IT solutions for over 27 years. With a wealth of experience and a steadfast dedication to excellence, we have earned our place as a trusted partner in the global business arena.
Key Responsibilities
Conduct detailed analysis of existing business processes, workflows, and systems (AS-IS)
Develop and present future-state processes and system solutions (TO-BE) to stakeholders
Engage business users and stakeholders to understand operational challenges and objectives
Lead requirement gathering sessions across departments (e.g., operations, sales, finance, supply chain)
Prepare and document Business Requirements (BRD) and System Requirements Specifications (SRS)
Translate business needs into clear functional and technical requirements
Collaborate with technical teams to ensure accurate system design and implementation
Monitor project progress, scope, risks, and deliverables to ensure successful execution
Act as the key liaison between business units and IT teams
Drive continuous improvement and identify optimization opportunities
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 10+ years of experience in PMO, Business Analysis, or Project Management
Proven experience in system analysis, business process mapping, and system design.
Strong knowledge of PHP, Laravel or a similar framework.
Demonstrated ability to lead and manage a development team.
Solid understanding of SDLC, project management methodologies, and best practices.
Strong analytical, problem-solving, and communication skills.
Strong experience in AS-IS / TO-BE analysis and business process transformation
Experience working with cross-functional teams and managing complex projects
Strong documentation skills (BRD, SRS, functional specifications)
Excellent communication, facilitation, and presentation skills
Ability to manage multiple stakeholders and priorities effectively
Preferred Skills
Experience in retail industry (e.g., POS systems, inventory management, supply chain, e-commerce)
Experience with frontend frameworks (e.g., Vue.js, React, or Nuxt.js).
Familiarity with cloud platforms (AWS, Azure, or GCP).
Background in system implementation or digital transformation projects
Familiarity with SDLC, Agile, or Waterfall methodologies
Understanding of system integration and enterprise architecture concepts
PMP, PRINCE2, or equivalent certification is an advantage
Japanese speaking will be advantage (Option)
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