Connecting...

THAI SPEAKING SERVICE DESK [CL2511-65]

役職名: THAI SPEAKING SERVICE DESK [CL2511-65]
雇用形態: Permanent
勤務地: Federal Territories - Kuala Lumpur
職種:
業種: コールセンター/カスタマーサービス
給与: Depend on experience
Start date: 03 Sep 2020
求人ID: 44894
お問い合わせ情報: Cecilia Lim
お問い合わせ先: Cecilia.Lim@jac-recruitment.com
掲載日: 約1ヶ月 前

JOB RESPONSIBILITIES

  • Take and receive all calls in a professional and courteous manner as well as providing advice and support
  • Log all calls, using the designated call handling and ticketing system and entering detailed and accurate information
  • Provide incident, problem and complaint management for the in-scope services domain
  • Provide technical assistance, advice and guidance to customers on the use of all PCs
  • Carry out appropriate level of technical investigation prior to escalating to the next level
  • Keep up to date with changes in the IT systems of the customer and industry

JOB REQUIREMENTS

  • Possess a Degree in any field
  • Has working experience in related field
  • Good written and verbal communication skills - Thai language and business fluent English
  • Willing to work on shift rotational hours including weekends/public holidays