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ASSISTANT MANAGER - BUSINESS OPERATIONS (LEASING)

Job Title: ASSISTANT MANAGER - BUSINESS OPERATIONS (LEASING)
Contract Type: Permanent
Location: Malaysia
Specialisation:
Industry: Others
Salary: 4000.00 - 5000.00
Job Reference: 42052
Contact Details: Muhammad Iqbal
Contact Email: muhammad.iqbal@jac-recruitment.com
Published: about 2 months ago

JOB RESPONSIBILITIES

  • Build a focal point contact between tenants and other relevant departments within the company.
  • Facilitate in providing quick response towards tenants enquiries, issues, problems and concerns.
  • Build business relationship to better understand tenants’ respective business models.
  • Understanding market demands and providing valuable intelligence to tenants to improve performance.
  • Collection and evaluation of tenant sales data trends, opportunities, and risks.
  • Support tenants to further enhance their sales and service standards according to corporate targets.
  • Analyze sales performance data and make recommendations for extension/renewal of contract at least 9 months before expiry.
  • Ensure contract and operational compliance to meet business and customers’ expectations.
  • Identify and address staff coaching and training needs to further improve service levels.
  • Review and assess customer service contracts as well as oversee the achievement and maintenance of agreed customer service levels and standards.
  • Co-ordinate and manage customer service projects and initiatives.

JOB REQUIREMENTS

  • Experience with handling leasing for shopping malls is advantageous.
  • Experience with CRM systems is an advantage.
  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in Business Studies, Business Administraiton, or Retail Management.
  • At least 3 year(s) of working experience in commercial/retail operations is required for this position.
  • Full time position available.