- Receive inquiries via email from application vendors or Helpdesk in either English or Japanese language.
- Translate the inquiries in English / Japanese or vice versa and communicate with corresponding vendors and helpdesk via e-mail.
- Diagnose, analyse and provide resolution to Helpdesk or application vendors
- Document, track and update reported incident using in-house ticketing system
- Prepare monthly report and do analysis on reported incident /request trend
- Attend periodical review session with Japanese clients.
- Perform ad-hoc tasks as assigned by manager.
- Diploma in computer studies
- Japanese speaking, writing and comprehension skills.
- Fresh graduate or 1 year related working experience
- Experience in helpdesk operations or service delivery will be an added advantage