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JAPANESE SPEAKING HELPDESK

Job Title: JAPANESE SPEAKING HELPDESK
Contract Type: Permanent
Location: Central - Selangor
Specialisation:
Industry: Call Centres & Customer Service
Salary: RM3,000 - 4,000
Job Reference: 39622
Contact Details: Lim Sze Ping
Contact Email: szeping.lim@jac-recruitment.com
Published: about 2 months ago

JOB RESPONSIBILITIES

  • Receive inquiries via email from application vendors or Helpdesk in either English or Japanese language.
  • Translate the inquiries in English / Japanese or vice versa and communicate with corresponding vendors and helpdesk via e-mail.
  • Diagnose, analyse and provide resolution to  Helpdesk or application vendors
  • Document, track and update reported incident using in-house ticketing system
  • Prepare monthly report and do analysis on reported incident /request trend
  • Attend periodical review session with Japanese clients.
  • Perform ad-hoc tasks as assigned by manager.

JOB REQUIREMENTS

  • Diploma in computer studies
  • Japanese speaking, writing and comprehension skills.
  • Fresh graduate or 1 year related working experience
  • Experience in helpdesk operations or service delivery will be an added advantage