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SERVICE TELE-SALES

Job Title: SERVICE TELE-SALES
Contract Type: Permanent
Location: Central - Selangor
Specialisation:
Industry: Automotive
Job Reference: 42147
Contact Details: Vivian Ng
Contact Email: vivian.ng@jac-recruitment.com
Published: 6 days ago

We are looking for an enthusiastic Telesales to contribute in generating sales for our company. Candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales must be an excellent communicator and have superior people skills. They must be comfortable presenting  services over the phone as well as dealing with complaints and doubts.

JOB RESPONSIBILITIES

  • Contact existing customers to upsell / renew service contract
  • Answer questions about service offering or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

JOB REQUIREMENTS

  • Proven experience as telesales or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. SAP)
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints