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AFRIKAAN SPEAKING CUSTOMER SERVICE [AM243206]

Job title: AFRIKAAN SPEAKING CUSTOMER SERVICE [AM243206]
Location: Kuala Lumpur
Specialisation:
Salary: RM3,200 - RM4,600
Reference: PR/146453
Contact details: Amirah Azhar
Contact email: amirah.azhar@jac-recruitment.com
Job published: October 29, 2021 13:28
JOB RESPONSIBILITIES
  • Resolving new and existing client inquiries whilst ensuring excellent service and strict adherence to company guidelines
  • Answering clients about all technical support questions;
  • Processing requests; and
  • Providing the highest level of support service to clients.
  • To ensure operating systems are functioning properly and report to Support Supervisor if it fails;
  • To process client's request via phone call, live chat, and email;
  • To escalate issue to appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly;
  • To constantly verify documents submitted by clients within specific regions on an hourly basis;
  • To attend all seminars scheduled by the company for the employee;
  • To achieve quarterly KPI targets set by CS Manager;
  • To perform other ad hoc tasks assigned by the manager.
  • To understand company product, legal documents in details (Client Agreement etc), company internal regulations and procedures, and company PR policy

JOB REQUIREMENTS
  • Diploma or equivalent
  • Excellent command of the Afrikaan language, with advanced writing proficiency
  • Good communication skills in English
  • Preferably with 1 - 2 years experience in a customer service environment
  • Willing to relocate to Malaysia