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AFTER SALES FIELD FORCE [SU2144-42]

Job title: AFTER SALES FIELD FORCE [SU2144-42]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Automotive
Salary: 4000.00 - 6000.00
Start date: 25 May 2021
Job Reference: 45872
Contact details: Christine Chia
Contact email: christine.chia@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 20 days ago

JOB OVERVIEW

  • Manage professionally all the touchpoints of the customer complaint including repair progress by talking to all stake holders. 
  • Ensure best in class on customer satisfaction with a strong focus on building a long term business relations and brand loyalty. The brand of car is high class and luxury. 

JOB RESPONSIBILITIES

  • Manage and overseeing all communication with Customers and resolve their complaints quickly and effectively. 
  • Acknowledge customer's concerns and needs, and then catering to them with high empathy.
  • Ensuring the CRM platform (C@P, Harmony, Sharepoint) captures all required information at key points in the customer cycle 
  • Collaborating with other departments to ensure the CRM strategy works well for all escalated cases.
  • Follow through the entire case with respective key personnel as per Service Core process.
  • Manage technical evaluation and repair process including the parts ordering process. 
  • Provide case reporting to Management on active and closed cases.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma or Degree in Engineering (Mechanical/Automotive) or equivalent,
  • Good MS Office, Outlook and Internet
  • Excellent communication and writing skill in English and Bahasa Melayu.
  • Excellent interpersonal skill and excellent at grooming as well.  
  • At least 2 year(s) of working experience in the related field, Coming from Automotive line managing luxury cars will be an advantage. 
  • Possess own transport and must be willing to work in Ara Damansara, Selangor.