Contract Type: Permanent
Location: North - Penang
Industry: Information Technology
Salary: RM 3,500 - RM 6,000
Job Reference: 43178
Contact Details: Adelene Lum
Contact Email:
Published: about 6 hours ago


  • Responsible on multi roles in application support, business analysis, testing and deployment.
  • Understand business and user requests.
  • Translate those needs into functional and technical solutions, supported by thorough and well documented proposals.
  • Build responsive and flexible solutions ensuring that PLC processes are followed and necessary documentation is developed.
  • Create and execute test procedures to ensure the solution meets requirements without impacting existing functionality.
  • Train and work with Operations SMEs and global counterparts to ensure the solution is appropriately supported by IT and Operations, enabling Operational Excellence.
  • Co-work with AMER team for “follow the sun” incident support.
  • Contribute as a global team member, to develop enterprise solutions.
  • Represent the business by collaborating with all IT Teams (e.g. Infrastructure, Development, Solution) to ensure the solution meets business expectations.
  • Deliver assignments on time and with high quality.
  • Actively participate in or lead Business meetings and other meetings by sharing common problems and solutions across multiple sites/regions, and confirming priorities of upcoming work.
  • Coordinate the involved teams: developers, test, business, ensuring solution delivery as per the plan.
    Second line application support, resolving incident and communicating solution directly to end user.
  • Monitor and respond to open tickets submitted through an incident management systems.
  • Working with development team to resolve application issue, and involve into development for bug fix and enhancement according to business needs.


  • Master/ Degree in Computer Science/ Information Technology with minimum 2 years working experience in supporting business applications.
  • Possess working experience in any of ERP/MES/PDM/WMS application implementation project.
  • Possess good understanding of SQL in analysis and design to support the business case that is developing.
  • Must be self-motivated with the ability to work independently and in a team environment.
  • Good and positive work attitude, willing to share/learn and able to work under pressure to meet tight deadline.
  • Possess strong oral, written and interpersonal skills.
  • Past experience in programming and SQL knowledge will be added advantage, especially from manufacturing or semi-conductor industry.
  • Time management skills, problem solving, analytical skills, and organizational skills are necessary for success in this position.
  • Willing to attend night call for business meeting that involve global counterparts.