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ARABIC SPEAKING PAYMENTS OPERATIONS SPECIALIST [SY2425-26]

Job title: ARABIC SPEAKING PAYMENTS OPERATIONS SPECIALIST [SY2425-26]
Location: Kuala Lumpur
Specialisation:
Salary: RM7,000 - RM9,000
Reference: PR/146754
Contact details: Syamil Ramli
Contact email: syamil.ramli@jac-recruitment.com
Job published: December 15, 2021 12:45
JOB RESPONSIBILITIES
  • Process withdrawals (pendings) - Top priority among to-do list (at-least 50% of work time)
  • Assist in financial transactions (customer deposits and withdrawals)
  • To Identify and resolve issues related to Transaction Processing by conducting Analysis and following troubleshooting procedures.
  • Being the point of contact for existing Payment Service Providers (PSPs) and communicating with them on any required channels: phone, email, chat.
  • To take relevant action in case of PSP downtime or non-scheduled emergency maintenance. (For instance turn off or switch provider).
  • Assisting PSP by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
  • Analyze data to find irregular client activity patterns and abnormal behavior
  • Collate information to identify potential system faults and prevent abuse issues
  • Work with relevant Dept to follow up and close cases
JOB REQUIREMENTS
  • Open to Native Arabic speaking candidates only
  • Must be willing to relocate to Malaysia
  • Minimum Diploma/Bachelor Degree in any related course
  • Minimum 4 years in Payment Operation, Accounting, Finance and related roles.
  • Analytical and attention to details
  • Proficiency in English and Arabic languages (oral and written)
  • Excellent communication and people skills
  • Good organizational and administrative abilities
  • Problem-solving skills
  • Excel/Google sheets and docs
  • Payment Operations Specialist will work morning, evening, night shifts depending on the schedule