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BPO PROGRAM MANAGER- ONLINE EMPLOYMENT SERVICE [SL1222-09]

Job title: BPO PROGRAM MANAGER- ONLINE EMPLOYMENT SERVICE [SL1222-09]
Location: Kuala Lumpur
Specialisation:
Salary: RM6,500 - RM9,500
Reference: PR/146844
Contact details: Looi Shei Ngar Shuya
Contact email: shuya.looi@jac-recruitment.com
Job published: January 05, 2022 17:28
  • Administer leaves, attendance, scheduling, and other workforce related duties.
  • Handling clients' requests and monitoring team performance.
  • Key contact between client and internal team members.
  • Provide feedback on tools, resources, procedures and guidelines to enhance workflow.
  • Trend and track performance, as well as compiling monthly and yearly agent KPI reports.
  • Highlight any performance deviations to the immediate superior for necessary action to be taken.
  • Ensure that all data are collected, and are useable, relevant, accurate, representative and objective.
  • Complete all daily, weekly, monthly and ad-hoc reports and dispatch to target audience on time. 
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of company.
 
JOB REQUIREMENTS
  • Candidate must possess at least a Diploma, Bachelor's Degree, Master's Degree in any field.
  • Candidate with 4 years of working experience in the BPO industry as a Sales project manager is mandatory.
  • Possesses strong time management skills and the motivation to exceed expectations.
  • Ability to work and multi-task in a fast-paced environment.
  • Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English