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BUSINESS SUPPORT,ADMIN & PMO MANAGER [PT1511-19]

Job title: BUSINESS SUPPORT,ADMIN & PMO MANAGER [PT1511-19]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Information Technology
Salary: 10000.00 - 15000.00
Start date: 18 Sep 2020
Job Reference: 44953
Contact details: Paul Tiong
Contact email: Paul.Tiong@jac-recruitment.com
Job published: 7 days ago

JOB RESPONSIBILITIES

  • To manage master data creation and maintenance.
  • To manage PR/PO approval matrix, & Role-to-position Mapping (RTPM) management.
  • To document business problem and primary objectives of new projects. Identify and validate the key business requirements and business rules.
  • To project manage and interface with user and technical team on process enhancement.
  • To manage System/SAP rollout or upgrade, and communicate project goals, risks, and progress to key stakeholders and team members consistently and transparently.
  • To define, build and test system and process solutions, and to measure, Improve and Control solutions rolled out.
  • To perform fit/gap analysis of technical designs and potential solutions.  Contribute to system architecture and design discussions
  • To document data flow diagrams that trace the flow of data from upstream to downstream function.
  • To manage Process audit matters.To liaise with functional and technical team to ensure business and system requirements are properly captured.
  • To manage system and process issues, require investigation of issues by executing queries, synthesizing analysis, and translating details for presentation to business partners.
  • Create and maintain system documentation
  • To organize training program and retrain users- drive adoption where necessary.
  • To document business problem and primary objectives of new projects. Identify and validate the key
  • Business Support
  • To manage and track all tickets and CR’s related to SAP
  • To ensure the right assignment for all SAP tickets
  • To track Change request and tickets SLA using company's Helpdesk ticket system
  • To generate relevant reports for IT, SAP tracking and monitoring
  • To enhance Interflour Helpdesk Ticket system wherever possible
    To liaise with Business related to tickets and CR’s to ensure completeness of requirements

JOB REQUIREMENTS

  • At least 5 years of experience in full implementation and supporting ERP suite in MNC environment.  
  • Experience in gathering business requirements, providing conceptual and detailed designs to meet business needs, performing necessary ERP (SAP preferred) configuration, writing detail specifications for development of custom programs, testing, co-ordination of transport to production, and post-go live support.
  • Ability to manage and promote process & system changes within organization.
  • Ability to demonstrate drive for results
  • Effective communication skills in English, both written and spoken
  • Experienced user of BI tools and MS Office (Word, Excel, PowerPoint).
  • Ability to stay self-motivated and have a passion to win.
  • Ability to cultivate a sense of urgency and commitment.
  • Ability to travel extensively during project implementation / upgrade period.
  • Willingness to work against strict deadline with the flexibility and dedication to work longer business hours