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CLOUD ENGINEER [SL2523-07]

Job title: CLOUD ENGINEER [SL2523-07]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Information Technology
Salary: 5000.00 - 7000.00
Start date: 13 Nov 2020
Job Reference: 45167
Contact details: Shanny Lim
Contact email: Shanny.Lim@jac-recruitment.com
Job published: 15 days ago

JOB RESPONSIBILITIES

  • Be first point of contact for all incoming technical support questions (phone, email, chat, and forum)
  • Cloud environment troubleshooting and setup
  • Meeting customer SLAs and managing communication in case of issues
  • Configuring and maintaining backup, monitoring, and alerting systems for multiple clients
  • Interacting with teams and customers in different time zones for ensuring 24×7 support
  • Participating in work sessions with clients
  • Resolve incidents and requests within SLA
  • Escalate to Major Incident Management when necessary
  • Maintain availability capacity and continuity of assigned technologies
     

JOB REQUIREMENTS

  • 3 to 4 years relevant experience as a System administrator in a Managed IT Services or Cloud support environment
  • Familiar with cloud IaaS vendors such as Microsoft Azure, GCP or AWS
  • Strong level experience with Windows Server/ Linux Server, SCCM, SCOM and Active Directory
  • Have a strong technical background across End user compute and Cloud
  • Other areas of technology knowledge such as VMware and Hyper V would be an advantage
  • Display and apply a customer first attitude in each interaction
  • Exhibit excellent customer engagement skills and a strong understanding of Service Level Agreements