Contract type: Permanent
Location: Central - Selangor
Start date: 16 Jul 2020
Job Reference: 44721
Contact details: Andrew Lazaroo
Contact email:
Job published: 24 days ago


  • You will develop and maintain of Customer Service policy and standard for an entire organization
  • You will manage & lead a team of Customer Service staff
  • You will handle the coaching of staff to ensure they deliver a high standard of customer service.
  • You will Investigate and solve customers’ problems, which may be complex or long-standing problems that have been passed on by the Customer Service Executives.
  • You will improve customer service quality results by studying, evaluating and re-designing processes.
  • You will be tasked to ensure smooth order processing flow for local and export orders: from receipt order from the customer through invoicing and shipping/dispatching in a timely professional and proactive manner in accordance with the SOP.
  • You will liaise & work closely with the relevant departments such as production, supply chain, warehouse, quality & accounts.
  • You will be in charge of answering and dealing with all customer queries (orders, payments, claims and deliveries/shipping) in deep link with our internal services: administration, production, quality, warehouse and Accounts.
  • You are required to handle customer’s emails promptly in a professional manner without delaying and able to escalate information precisely.
  • You must keep accurate records of discussions or correspondence with customers by maintaining an effective tracking system for enquiries to confirmation or release stage.


  • You must possess at least a Diploma or a Bachelor's Degree in any field.
  • You must be able to communicate effectively in Bahasa Malaysia, English & Mandarin.
  • You must possess at least 5 years of working experience either in customer service or in logistics. Having worked in a food manufacturing company will be advantageous for this role.
  • You must demonstrate good leadership, communication & problem solving skills.
  • You must also possess good interpersonal skills to liaise with the internal departments in order to be successful in this role.
  • You must have strong experience in handling sea & air freight for the company. In adiition, you must also have good knowledge for incoterms & L/C negotiations.
  • You must be willing to work in Rawang.