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CUSTOMER SERVICE ASSOCIATE [HJ4225-02]

Job title: CUSTOMER SERVICE ASSOCIATE [HJ4225-02]
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Chemical
Start date: 12 May 2021
Job Reference: 46022
Contact details: How Jing May
Contact email: jingmay.how@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: about 1 month ago

JOB RESPONSIBILITIES

  • Handle delivery matter and coordinate with customers, prepare documents, arrange transporter etc.
  • Immediate response to customers’ enquiries or forward customers’ enquiries to senior CS personnel or their superior.
  • Handle purchasing matter – issue PO to suppliers, coordinate with forwarder to make sure the cargo arrive on time.
  • Update stock data from time to time to ensure the accuracy of data.
  • To be the window person between customers, superiors and sales person.
  • Check stock status before handing customers’ PO to CS Executive / Sales personnel.
  • Assist sales personnel to issue quotation, monitor customers payable and on-time collection if required.
  • Make entries of PO, SO Invoice, DO, GRN into the system.
  • Participate in physical stock check once in a month.
  • To be able to negotiate or discuss with forwarder or supplier to get the problem solved to meet customers’ expectations.

JOB REQUIREMENTS

  • Diploma or Degree in Marketing/Business Administration or equivalent.
  • About 2-3 years relevant work experience in customer service cum shipping department.
  • Knowledge of ordering processing, shipments and incoterms.
  • Good organizational skills and willingness to accept responsibilities.
  • Ability to team work and ensure links with other internal services, very good interpersonal and communication skills.
  • Fresh graduates are welcome to apply.