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CUSTOMER SERVICE EXECUTIVE [NA4323-29]

Job title: CUSTOMER SERVICE EXECUTIVE [NA4323-29]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Logistics & Trading
Salary: 4000.00 - 6000.00
Start date: 02 Mar 2021
Job Reference: 45583
Contact details: Nurul Ain
Contact email: nurul.ain@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 19 days ago
JOB RESPONSIBILITIES
  • Receive the booking from the customer/assigned by HOD.
  • Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.
  • Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
  • Open job profile, prepare, and monitor invoicing till job complete for submission to billing.
  • Ensure the customer receives the invoice completely.
  • Ensure individual job task is being fulfilled in terms of delivery time and cargo safety.
  • Receive customer feedback and discuss with CS HOD for a good action plan to improve customer service.
  • Monitor closely all shipments and update related parties until the shipment arrives.
  • Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.

JOB REQUIREMENTS
  • Candidate must possess at least a Diploma in Logistics/ Transportation field or equivalent.
  • At least 3 years of customer service experience with familiarity in the freight forwarding industry.
  • Excellent and strong communication skills, spoken and written in Mandarin, English, and Bahasa Malaysia.
  • Proactive with strong interpersonal skills.
  • Able to work independently and with multitasking ability.
  • Able to take work under pressure and possess good self-discipline.