About the company
One of the biggest supplier company of industrial automation, manufacturing, and engineering components is seeking a Customer Service Expert to join the team. This role involves responsible for managing customer inquiries, process orders and quotations, coordinate deliveries with internal and external stakeholders, and resolve order-related issues to ensure excellent customer service.
Responsibilities
Handle customer inquiries and provide timely support.
Process quotations, orders, and purchase requests.
Coordinate with suppliers, logistics, and internal teams to ensure smooth deliveries.
Resolve customer issues related to orders, pricing, and shipments.
Monitor order progress and support process improvements.
Requirements
Diploma or Degree qualification.
Experience in customer service, sales support, or order processing.
Good communication and problem-solving skills.
Familiar with Microsoft Office and Outlook.
Able to work in a fast-paced environment and manage multiple tasks.
#LI-JACMY
#countrymalaysia