Customer Service Representative (Fast-Growing Industrial Equipment Manufacturing)

• Download customer Purchase Orders (PO) from portal or email daily and update into system.

• Follow up customer orders to ensure on-time delivery.

• Check stock level and ensure enough inventory; raise order if insufficient.

• Update customer portal weekly (delivery schedule, shipment status, forecast).

• Prepare Delivery Order (DO) and Invoices for shipments.

• Arrange delivery and coordinate with forwarders (DHL, FedEx, etc.) for pickup.

• Handle customer complaints, find root cause, and provide solutions.

• Support customer audits and ISO audits by preparing required documents.

• Keep all records accurate and up to date.

• Communicate with customers on order status and issues

Job Requirements

• Diploma / Degree in Business, Logistics, Supply Chain, or related field.

• 1–2 years’ experience in customer service, logistics, or order processing

• Basic knowledge of ERP/ SQL system and Microsoft Excel.

• Good communication and coordination skills.

• Able to work independently and handle multiple tasks.