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CUSTOMER SERVICE REPRESENTATIVE [SL2432-13]

Job title: CUSTOMER SERVICE REPRESENTATIVE [SL2432-13]
Location: Kuala Lumpur
Specialisation:
Salary: RM2,500 - RM3,500
Reference: PR/146360
Contact details: Looi Shei Ngar Shuya
Contact email: shuya.looi@jac-recruitment.com
Job published: October 15, 2021 09:41
JOB RESPONSIBILITIES :
  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with the service standards.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
  • Build sustainable relationships and engage customers by taking the extra mile.
 
JOB REQUIREMENTS:
  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Able to communicate in Mandarin or Cantonese as need to service Taiwan / Hong Kong market.
  • Fresh graduates are welcomed to apply.
  • No relevant experience needed.
  • Able to join immediately.