JOB RESPONSIBILITIES
Manage a small team of E-commerce Associates/Executives and directly report to the Senior Manager or General Manager and Senior Deputy Director in Malaysia.
Managing client(s) or brand(s) own webstore or stores on e-commerce channels. Which include local or international marketplace, such as Lazada, Shopee, Lelong.my, Qoo10, Amazon, eBay and etc.
To seek opportunities to grow client GMV and optimize sales funnel to improve conversion rates.
Develop detailed e-commerce strategies and yearly or monthly marketing campaign for Client, e-commerce channels, to develop and prioritize strategic initiatives, action plans and driven by performance (both financial and operational excellence) KPIs.
Managing marketing and campaign, product content, pricing, and discount changes.
Oversee day-to-day management of Client brand online store, end-to-end from product uploads to order processing.
On-going liaise with client for approvals, inventory management, pricing and promotions or campaign.
Monitor, track and analyze sales performance with key e-commerce channel and conduct regular performance reviews with Client for next course of actions and track execution of any improvement opportunities.
Support Key Account Manager by provide strategies and marketing campaign idea for the existing and upcoming potential Client.
Oversee client or brand owner e-commerce store customer service, using a proactive service approach, ensuring delivery of world-class customer satisfaction and retention.
Co-ordinating closely with internal as well as external (brands, e-commerce channels) parties.
Required prepare pre and post campaign report, monthly sales report and etc.
JOB REQUIREMENTS
Between 2-3 year’s experience in e-commerce channel and key account development in the local or international market.
Good understanding of local e-commerce channel market trends and ecommerce channel operations (e.g. B2C, C2C, mobile and social commerce etc.)
Connections with key local e-marketplace and local e-commerce channel vendors.
Familiarity with latest e-commerce strategies and technologies.
A ‘digital native’ and knowledge of Google Analytics would be an added advantage but not compulsory.
Good communication skills in English, written and oral. Mandarin language will be added as advantage.
Very strong commercial and client-facing abilities.
Entrepreneurial spirit, analytical and not afraid of risks and challenges and a team player,