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E-COMMERCE MANAGER [EL2412-07]

Job title: E-COMMERCE MANAGER [EL2412-07]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Internet / New Media
Salary: 6000.00 - 9000.00
Start date: 04 Jun 2021
Job Reference: 46098
Contact details: Evon Lai
Contact email: Evon.Lai@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 10 days ago

JOB RESPONSIBILITIES

  • Manage a small team of E-commerce Associates/Executives and directly report to the Senior Manager or General Manager and Senior Deputy Director in Malaysia.
  • Managing client(s) or brand(s) own webstore or stores on e-commerce channels. Which include local or international marketplace, such as Lazada, Shopee, Lelong.my, Qoo10, Amazon, eBay and etc.
  • To seek opportunities to grow client GMV and optimize sales funnel to improve conversion rates.
  • Develop detailed e-commerce strategies and yearly or monthly marketing campaign for Client, e-commerce channels, to develop and prioritize strategic initiatives, action plans and driven by performance (both financial and operational excellence) KPIs.
  • Managing marketing and campaign, product content, pricing, and discount changes.
  • Oversee day-to-day management of Client brand online store, end-to-end from product uploads to order processing.
  • On-going liaise with client for approvals, inventory management, pricing and promotions or campaign.
  • Monitor, track and analyze sales performance with key e-commerce channel and conduct regular performance reviews with Client for next course of actions and track execution of any improvement opportunities.
  • Support Key Account Manager by provide strategies and marketing campaign idea for the existing and upcoming potential Client.
  • Oversee client or brand owner e-commerce store customer service, using a proactive service approach, ensuring delivery of world-class customer satisfaction and retention.
  • Co-ordinating closely with internal as well as external (brands, e-commerce channels) parties.
  • Required prepare pre and post campaign report, monthly sales report and etc.

JOB REQUIREMENTS

  • Between 2-3 year’s experience in e-commerce channel and key account development in the local or international market.
  • Good understanding of local e-commerce channel market trends and ecommerce channel operations (e.g. B2C, C2C, mobile and social commerce etc.)
  • Connections with key local e-marketplace and local e-commerce channel vendors.
  • Familiarity with latest e-commerce strategies and technologies.
  • A ‘digital native’ and knowledge of Google Analytics would be an added advantage but not compulsory.
  • Good communication skills in English, written and oral. Mandarin language will be added as advantage.
  • Very strong commercial and client-facing abilities.
  • Entrepreneurial spirit, analytical and not afraid of risks and challenges and a team player,