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E-COMMERCE MANAGER/AM [CC2412-07]

Job title: E-COMMERCE MANAGER/AM [CC2412-07]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Retail
Salary: 7000.00 - 10000.00
Start date: 27 Oct 2020
Job Reference: 45111
Contact details: Christine Chia
Contact email: christine.chia@jac-recruitment.com
Job published: about 1 month ago

Job Responsibilities

  • Manage the operations of e-commerce platforms, future Company product Experience Center including execution of promotions and campaigns, order fulfilment, customer experience, product listings and other operational activities.
  • Manage customers’ inquiries and resolved issues in a timely manner i.e., via chat or other form of communication.
  • Coordinate with cross-functional departments to manage ecommerce platform .
  • Work with sales administration/ operations to ensure smooth fulfilment process with excellent customer satisfaction.
  • Work with content team to setup product listings, shop-in-shop designs and ensure content are aligned with the brand’s marketing and sales promotion plans.
  • Monitor competitors, products, market pricing and customer feedback and recommend improvement.
  • Conduct post-campaign analysis and day-to-day campaign monitoring.
  • Support to generate reports for analysis and insights o promotion and campaign performances.

 

Job Requirements

  • Min. Diploma in any field.
  • Min. 5 years of relevant experience (experience in managing ecommerce platform).
  • Strong communication skills, independent and good team work.
  • Own transport.