Company Overview
A growing engineering solutions provider specializing in industrial machinery, automation systems, and equipment maintenance services is seeking a Field Service Engineer to join its team in Penang. The company supports a wide range of manufacturing customers by delivering machine installation, maintenance, troubleshooting, repair, and technical support services. With a strong focus on operational excellence and customer satisfaction, the organization offers a dynamic environment for engineers who enjoy hands-on technical work and customer interaction.
Responsibilities
Install, set up, maintain, and troubleshoot industrial machinery and equipment.
Diagnose equipment faults and perform repair or replacement of defective components.
Provide on-site technical support and maintenance services to customers.
Ensure machine reliability and minimize equipment downtime through preventive and corrective maintenance activities.
Maintain and manage spare parts inventory to support machine maintenance requirements.
Communicate effectively with customers, engineers, and technicians to ensure timely service delivery.
Supervise external technicians and subcontractors when required.
Prepare maintenance reports and document service activities accurately.
Support engineering and production teams on technical issues and improvement activities.
Ensure compliance with safety, quality, environmental, and 5S standards.
Requirements
Diploma, Professional Certificate, or equivalent qualification in Engineering or a related technical discipline.
Experience in machine maintenance, equipment servicing, troubleshooting, or industrial machinery support.
Experience in manufacturing, automation, machinery, or equipment maintenance environments is preferred.
Strong mechanical and electrical troubleshooting knowledge.
Hands-on experience in machine repair and maintenance.
Ability to diagnose equipment problems and implement effective corrective actions.
Familiarity with preventive maintenance practices and machine operation.
Strong initiative and problem-solving abilities.
Customer-focused with good communication skills.
Able to work independently and under pressure.
Willing to travel to customer sites when required.
Committed to continuous learning and technical development.
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