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FRENCH SPEAKING HELPDESK ANALYST [AK2511-65]

Job title: FRENCH SPEAKING HELPDESK ANALYST [AK2511-65]
Contract type: Permanent
Specialisation:
Industry: Call Centres & Customer Service
Salary: RM3,000-RM4,000
Start date: 04-06-2021
Reference: en-49118
Job Reference: 46124
Contact details: Ailina Khalid
Contact email: Ailina.Khalid@jac-recruitment.com
Job published: June 04, 2021 10:54

JOB RESPONSIBILITIES

  • Provide first line technical support to clients.

  • Requiring an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of client problems.

  • Required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.

  • Answers calls within stated time guidelines.

  • Analyses and interprets client inquiries to ascertain and solve issue.

  • Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.

  • Escalates calls within stated guidelines.

  • Provides information, advice, or instruction in response to client inquiries.

  • Provides a high degree of client satisfaction in all work undertaken.

  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.

  • Liaises internally to enable client queries to be answered and problems solved.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma or bachelor’s degree in Computer Science/Information Technology or equivalent

  • Required languages (and/or): English & French

  • A relevant technical qualification and at least a year of working experience in a technical help desk environment OR fresh graduates are encouraged to apply

  • Applicants must be willing to work in Plaza Sentral, KL

  • Willing to work on 24/7 rotating shift