Provide first line technical support to clients.
Requiring an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of client problems.
Required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.
Answers calls within stated time guidelines.
Analyses and interprets client inquiries to ascertain and solve issue.
Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.
Escalates calls within stated guidelines.
Provides information, advice, or instruction in response to client inquiries.
Provides a high degree of client satisfaction in all work undertaken.
Receives and records client inquiries and processes paperwork/systems relevant to client queries.
Liaises internally to enable client queries to be answered and problems solved.
Candidate must possess at least a Diploma or bachelor’s degree in Computer Science/Information Technology or equivalent
Required languages (and/or): English & French
A relevant technical qualification and at least a year of working experience in a technical help desk environment OR fresh graduates are encouraged to apply
Applicants must be willing to work in Plaza Sentral, KL
Willing to work on 24/7 rotating shift