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HELPDESK SUPPORT LEVEL 2 (JAPANESE SPEAKER) [AK2511-65]

Job title: HELPDESK SUPPORT LEVEL 2 (JAPANESE SPEAKER) [AK2511-65]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Call Centres & Customer Service
Salary: 3000.00 - 7000.00
Start date: 28 Dec 2020
Job Reference: 45159
Contact details: Ailina Khalid
Contact email: Ailina.Khalid@jac-recruitment.com
Job published: about 6 hours ago

JOB RESPONSIBILITIES

  • Provide first line technical support to clients
  • Requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis, and resolution of client problems
  • Required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.
  • Answers calls within stated time guidelines.
  • Analyses and interprets client inquiries to ascertain and solve issue.
  • Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.
  • Escalates calls within stated guidelines.
  • Provides information, advice, or instruction in response to client inquiries.
  • Provides a high degree of client satisfaction in all work undertaken.
  • Receives and records client inquiries and processes paperwork/systems relevant to client queries.
  • Liaises internally to enable client queries to be answered and problems solved

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Required languages: Japanese
  • Working experience: a relevant technical qualification and at least 1 year of working experience in a technical help desk environment OR fresh graduates are encourage to apply
  • Preferably Senior Executives specializing in Technical & Helpdesk Support or equivalent
  • Willing to work on 24/7 rotation shift