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HINDI SPEAKER - CUSTOMER SERVICE EXECUTIVE [YY2432-06]

Job title: HINDI SPEAKER - CUSTOMER SERVICE EXECUTIVE [YY2432-06]
Location: Kuala Lumpur
Specialisation:
Salary: RM3,200 - RM3,800
Reference: PR/146894
Contact details: Stella Teng
Contact email: stella.teng@jac-recruitment.com
Job published: January 14, 2022 09:25
JOB RESPONSIBILITIES
  • To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
  • To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly;
  • To constantly verify documents submitted by clients within specific regions on an hourly basis;
  • To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
  • To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
  • To achieve quarterly KPI targets set by CS Manager;
  • To perform other ad hoc tasks assigned by the manager.

JOB REQUIREMENTS
  • To process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
  • To escalate the issue to the appropriate specialist when needed via SalesForce or Jira
  • To update clients on their request status accordingly;
  • To constantly verify documents submitted by clients within specific regions on an hourly basis;
  • To prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
  • To understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
  • To achieve quarterly KPI targets set by CS Manager;
  • To perform other ad hoc tasks assigned by the manager.