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JAPANESE/ KOREA SPEAKING TECHNICAL SUPPORT

Job Title: JAPANESE/ KOREA SPEAKING TECHNICAL SUPPORT
Contract Type: Permanent
Location: North - Penang
Specialisation:
Industry: Call Centres & Customer Service
Salary: Language Allowance
Job Reference: 43631
Contact Details: Yuki.Lim
Contact Email: Yuki.Lim@jac-recruitment.com
Published: 19 days ago

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

 

  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
  • Fully documents customer interactions in real-time; may author content for review
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
  • Manages multiple tickets related a spectrum of technical problems
  • Collaborates with fellow technicians and supervisor to solve complex problems
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers