Contract type: Permanent
Location: Central - Selangor
Industry: Banking & Financial Services
Salary: RM7,000-RM9,000
Start date: 11 Jan 2021
Job Reference: 45368
Contact details: Ailina Khalid
Contact email:
Contact-phone: +60 3 2202 1000
Job published: 26 days ago


  • To manage a collection portfolio of Japan customers
  • To supervises the performance of the team in India by monitoring daily activities and providing coaching and support as needed to drive key process and/or performance indicator within
  • Responsible in ensuring smooth operation of the monthly, quarterly, semi-annually & annually Asia Accounting activities, including: Intercompany ageing follow-up & netting transactions process; liaise with the PIC and Treasury as well
  • Understand from WW/Geo Credit Management about the economic climate and analyze the risks in Asia countries under the scope of responsibility to highlight on the high-risk account and to better support the decision making when managing credit-blocked orders
  • Build, liaise and coordinate good relationship with internal stakeholders (RtR, Tax, FP&P, SBA, BSMO, Geo Credit Manager, PMO and FD/CFO etc.); external stakeholders (customers/distributors-VAR)
  • Work closely with Geo Collection & Account Receivables Manager to participate to review strategies, manage and improve the day-to-day operations i.e., Cash flow (actual vs forecast), DSO day of his/her portfolio
  • Actively participate in monthly/quarterly and year-end CTC closing tasks
  • Review collection performance every month with Geo Collection & Accounts Receivable Manager for her/his collection portfolio propose action plan, process evolution to continuously improve KPIs: DSO, Cash forecast accuracy, Overdue %, and % of bad debt
  • Involve in performing daily operational task including weekly and/or monthly reporting to track the cash collection status (actual vs target)
  • Ensure daily operation tasks being process within agreed stipulated timeline and/or escalated per relevant escalation process
  • Ensure SoP being updated from time to time, it aims to achieve efficiency, quality output and uniformity of performance, while it helps in reducing miscommunication
    Perform daily/weekly/monthly checks and reports complete within the agreed stipulated timeline
  • Proactively involve in continuous improvement in process efficiency and effectiveness by seeking a solution, active discussion
  • Provide support to finance transformation and/or integration projects to ensure smooth integration
  • Handle operations escalation with the Geo Collection & Account Receivables Manager support and response to queries timely and efficient manner to promote a customer-orientated culture in DS
  • Monitor and review systems and procedures to ensure business requirements are satisfied, cost efficiencies are optimized, whilst maintaining adequate internal controls
  • Handle audit queries and processes within the CTC department together with the Collection & Account Receivables Senior Manager support, including preparation of walkthrough & substantive details to the auditors for all Asia Business Units work as a liaison between accounting and BSMO to address GL to AR issues as they arise
  • Assists in troubleshooting, identification and provide input of potential issues/risks about Billing module and Account Receivables module with Billing & Revenue Accounting Team, Collection Team and Cash Application Team. Troubleshoot errors in the Billing module and Account Receivables module - develop strong relationships within internal Business Partner (GL Team, Account Payable Team, FP&P/BSMO)


  • Bachelors’ Degree, preferably in Accounting
    2-3+ years of experience in Account Receivables and collections
  • Japanese speaker is mandatory
  • Experience in an MNC environment and within the software industry is preferred
  • Excellent verbal and written communication skills and the ability to listen and negotiate
  • Demonstrates flexibility to adapt to a fast-paced environment with multiple priorities and constantly changing workload
  • Self-starter who has the ability to work independently or within a team environment
  • Demonstrated effective customer service skills
  • Able to use and manage collection software/tool i.e., GetPaid is an added advantage
  • Proficient in Microsoft Office applications, particularly Excel
  • Quick learner and self-starter who has the ability to work independently or within a team environment
  • Ability to work in a fast-paced environment with strong organizational skills and accustomed to working with deadlines