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JAPANESE SPEAKING CUSTOMER EXPERIENCE SPECIALIST [NZ4225-02]

Job title: JAPANESE SPEAKING CUSTOMER EXPERIENCE SPECIALIST [NZ4225-02]
Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Specialisation:
Industry: Call Centres & Customer Service
Salary: Negotiable up to RM8,000
Start date: 16 Mar 2021
Job Reference: 45657
Contact details: Niza Zainal Abidin
Contact email: niza.zainal@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 6 days ago

JOB RESPONSIBILITIES

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
  • Build sustainable relationships and engage customers by taking the extra mile.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Fresh graduates are encouraged to apply.
  • Experience in customer support for travel industry is preferred.
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and Japanese. (JLPT N3, N2 or N1)
  • Able to work Day shifts
  • Able to work in KL Sentral (near to LRT, MRT, KTM)