- Responding customers’ requests, manage complaints, and provide general information to customers via phone, email, chat or etc.
- Identify and escalate priority issues through proper channels when necessary.
- To work with other team members in identifying better ways in providing better customer support.
- Assist on a worldwide online payment system.
- Degree or Diploma (Min) in any field.
- Japanese level (business communication) fluency is required
- Computer literate – good understanding of Microsoft Windows and Microsoft Office.
- Call centre experience will be added advantage.
- Japanese written and verbal communication skills.