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JAPANESE SPEAKING CUSTOMER SERVICE REPRESENTATIVE [YL4225-02]

Job title: JAPANESE SPEAKING CUSTOMER SERVICE REPRESENTATIVE [YL4225-02]
Contract type: Permanent
Location: North - Penang
Specialisation:
Industry: Electronics & Machinery
Salary: 4000.00 - 5000.00
Start date: 24 Nov 2020
Job Reference: 45209
Contact details: Yuki.Lim
Contact email: Yuki.Lim@jac-recruitment.com
Job published: 23 days ago

JOB RESPONSIBILITIES

  • Manage Quote to Order Process.
  • Manage all system sales orders or quote request. Prepare and enter data into Oracle system, and process customer orders/Quote. Ensure accuracy in pricing, order information and technical specification accuracy and maintain precise records.
  • Provide professional, timely and accurate information to incoming customer enquiry about order status, product availability and shipment details.
  • Fulfils orders, including order entry, administration, shipping and timely shipment
  • Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
  • Accurate data entry into Oracle system; including order entry, credits, debits and pricing
  • Coordinate with plant & Logistics, on timely shipments.
  • Assist the credit department on invoicing/past due issues
  • Provide backup support to team members
  • Respond to and resolve customer inquiries
  • Partner with Sales, to provide customers an outstanding service and to meet and exceed customer’s expectation.

JOB REQUIREMENTS

  • A Bachelor's degree in any field with relevant customer service experience
  • Proficiency in Japanese is a requirement for this position
  • Attention to detail
  • Customer-focused
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
  • Ability to integrate information and make decisions in support of business goals
  • Excellent interpersonal and communication skills
  • Ability to effectively interact with internal and external associates
  • Sense of urgency and ability to make critical decisions independently.
  • Computer skills required including Microsoft Office