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JAPANESE SPEAKING CUSTOMER SERVICE SPECIALIST [YL4225-02]

Job title: JAPANESE SPEAKING CUSTOMER SERVICE SPECIALIST [YL4225-02]
Contract type: Permanent
Location: Malaysia
Specialisation:
Industry: Call Centres & Customer Service
Salary: 4000.00 - 6000.00
Start date: 23 Mar 2021
Job Reference: 45696
Contact details: Yuki.Lim
Contact email: Yuki.Lim@jac-recruitment.com
Contact-phone: +60 4 296 0610
Job published: 19 days ago

JOB RESPONSIBILITIES

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

JOB REQUIREMENTS

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Fresh graduates are encouraged to apply.
  • Experience in customer support is preferred.
  • Possess strong time management skills and motivated to exceed expectations.
  • Ability to multi-task
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and Japanese.
  • Willing to work shifts
  • Willing to work in KL Sentral