JOB RESPONSIBILITIES
Support a customer on a global basis with local and remote IT and App Engineering backing.
Provide a technical, product, and business knowledge to support all technical activities and projects to manage a large customer, support all relevant sales processes, and strengthen customer relationships.
Regularly interact with customers to ensure services are functioning well and advise them of additional services and product solutions
Coordinate the installation and integration of services for customers
Make recommendations based on recognizing a customer's current and future technology needs during their continued business relationship
Coordinate training
Report on product performance
Identify solutions to reduce support costs
Liaise with the sales department to win new business and increase sales
JOB REQUIREMENTS
Bachelor's Degree in Electrical and Electronics engineering or relevant field
Proven work experience as a Customer Success Manager
Solid technical background with hands-on experience in Semiconductor
Familiarity with software development and deployment processes
An ability to gasp customers' needs and suggest timely solutions
Strong analytical and problem-solving skills