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JAPANESE SPEAKING CUSTOMER SUCCESS MANAGER [YL2421-04]

Job title: JAPANESE SPEAKING CUSTOMER SUCCESS MANAGER [YL2421-04]
Contract type: Permanent
Location: Penang, Provinsi Nusa Tenggara Timur
Specialisation:
Salary: RM20,000 - RM25,000
Start date: 28-09-2021
Reference: PR/145637
Contact details: Yuki Lim
Contact email: Yuki.Lim@jac-recruitment.com
Job published: August 24, 2021 09:55

JOB RESPONSIBILITIES

  • Support a customer on a global basis with local and remote IT and App Engineering backing.
  • Provide a technical, product, and business knowledge to support all technical activities and projects to manage a large customer, support all relevant sales processes, and strengthen customer relationships.
  • Regularly interact with customers to ensure services are functioning well and advise them of additional services and product solutions
  • Coordinate the installation and integration of services for customers
  • Make recommendations based on recognizing a customer's current and future technology needs during their continued business relationship
  • Coordinate training
  • Report on product performance
  • Identify solutions to reduce support costs
  • Liaise with the sales department to win new business and increase sales

JOB REQUIREMENTS

  • Bachelor's Degree in Electrical and Electronics engineering or relevant field
  • Proven work experience as a Customer Success Manager
  • Solid technical background with hands-on experience in Semiconductor
  • Familiarity with software development and deployment processes
  • An ability to gasp customers' needs and suggest timely solutions
  • Strong analytical and problem-solving skills

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