Contract type: Permanent
Location: Federal Territories - Kuala Lumpur
Salary: RM6000 - R8000
Start date: 28 Dec 2020
Job Reference: 45243
Contact details: Ailina Khalid
Contact email:
Job published: 4 days ago


  • Provides support to our customer base on all business inqueries, transactions, & requests
  • Accepts queries through phone, email, case management systems and mail.
  • Provides information covering a wide range of transactions, queries or requests.
  • Caseload management, responding to all employee HR queries and following up on cases resolution, in line with the processes of the Global Business Services function.
  • Escalates transactions, queries, requests and issues as appropriate to the broader HR team using an integrated case management tool.
  • Delivers service to agreed performance levels.
  • Enables the capture, measurement and trend reporting of employee data and transactions
  • Builds and maintains information available to employees (e.g., Frequently Asked Questions, Knowledge Base data).
  • Produce relevant paperwork in line with agreed processes and timelines
  • Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
  • Identifies opportunities for continuous improvement
  • Responsible for conducting Exit Interviews and capturing exit data
  • Serves as a liaison between employees and the COE or the SMEs, for the specific field of specialization e.g. recruitment/talent & development/Employee Relations/Compensation & Benefits
  • Assists employees with specific questions from the specific field of specialization.
  • Administer specific programs from the area of specialization.
  • Act as a local SME for the area of specialization.


  • Minimum Diploma or Degree in any field or equivalent
  • Minimum three-five years HR experience within minimum prior 2 years experiences on HR operations.
  • Ability to communicate with all levels of internal and external customers. Demonstrated ability to provide the highest level of customer service to internal and external customers.
  • Excellent interpersonal and communication skills and attention to detail
  • Strong skill in MS Outlook, Word, and the ability to learn additional programs as needed
  • Required language: Japanese, English
  • Must be innovative and proactive in a fast-paced environment with a willingness to adapt.
  • Demonstrates integrity in all business interactions and honors personal commitments.
  • Excellent organisational and administrative skills with a keen eye for detail and accuracy
  • Analytical and problem solving capability using service management technology to drive decisions
  • Good working knowledge of HR policies, practices and processes