JOB RESPONSIBILITIES
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Provides support to our customer base on all business inqueries, transactions, & requests
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Accepts queries through phone, email, case management systems and mail.
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Provides information covering a wide range of transactions, queries or requests.
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Caseload management, responding to all employee HR queries and following up on cases resolution, in line with the processes of the Global Business Services function.
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Escalates transactions, queries, requests and issues as appropriate to the broader HR team using an integrated case management tool.
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Delivers service to agreed performance levels.
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Enables the capture, measurement and trend reporting of employee data and transactions
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Builds and maintains information available to employees (e.g., Frequently Asked Questions, Knowledge Base data).
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Produce relevant paperwork in line with agreed processes and timelines
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Administrative and system support on all HR Cycles as required including on-boarding, off-boarding, performance management cycle
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Identifies opportunities for continuous improvement
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Responsible for conducting Exit Interviews and capturing exit data
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Serves as a liaison between employees and the COE or the SMEs, for the specific field of specialization e.g. recruitment/talent & development/Employee Relations/Compensation & Benefits
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Assists employees with specific questions from the specific field of specialization.
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Administer specific programs from the area of specialization.
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Act as a local SME for the area of specialization.
JOB REQUIREMENTS
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Minimum Diploma or Degree in any field or equivalent
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Minimum three-five years HR experience within minimum prior 2 years experiences on HR operations.
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Ability to communicate with all levels of internal and external customers. Demonstrated ability to provide the highest level of customer service to internal and external customers.
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Excellent interpersonal and communication skills and attention to detail
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Strong skill in MS Outlook, Word, and the ability to learn additional programs as needed
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Required language: Japanese, English
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Must be innovative and proactive in a fast-paced environment with a willingness to adapt.
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Demonstrates integrity in all business interactions and honors personal commitments.
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Excellent organisational and administrative skills with a keen eye for detail and accuracy
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Analytical and problem solving capability using service management technology to drive decisions
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Good working knowledge of HR policies, practices and processes