- Provide first level and desktop support for APAC region.
- Ability to provide on-site and remote support.
- Maintain and support key infrastructure systems including on-site hardware, conference room technology, Office 365, Exchange, and other applicable systems, services, and applications.
- Respond promptly and effectively, prioritize requests for technical support via ServiceNow.
- Resolve IT cases on a timely manner adhering to SLA agreed upon.
- Familiar with incident management and change process.
- Collaborate and work closely with stake holders and to focus on IT improvements and solutions.
- Bachelor's Degree in IT related field.
- Fresh graduates are encouraged to apply.
- Candidate with 1 - 3 years’ experience in a similar role.