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JAPANESE SPEAKING IT TECHNICAL SUPPORT [YL3512-06]

Job title: JAPANESE SPEAKING IT TECHNICAL SUPPORT [YL3512-06]
Contract type: Permanent
Location: North - Penang
Specialisation:
Salary: LANGUAGE ALLOWANCE
Start date: 05 Jul 2021
Job Reference: 46293
Contact details: Yuki.Lim
Contact email: Yuki.Lim@jac-recruitment.com
Contact-phone: +60 4 296 0610
Job published: about 1 month ago

JOB RESPONSIBILITIES

  • Provide first level and desktop support for APAC region.
  • Ability to provide on-site and remote support.
  • Maintain and support key infrastructure systems including on-site hardware, conference room technology, Office 365, Exchange, and other applicable systems, services, and applications.
  • Respond promptly and effectively, prioritize requests for technical support via ServiceNow.
  • Resolve IT cases on a timely manner adhering to SLA agreed upon.
  • Familiar with incident management and change process.
  • Collaborate and work closely with stake holders and to focus on IT improvements and solutions.

JOB REQUIREMENTS

  • Bachelor's Degree in IT related field.
  • Fresh graduates are encouraged to apply.
  • Candidate with 1 - 3 years’ experience in a similar role.