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JAPANESE SPEAKING LEVEL 3 IT SERVICE ENGINEER [KK2522-34]

Job title: JAPANESE SPEAKING LEVEL 3 IT SERVICE ENGINEER [KK2522-34]
Location:
Specialisation:
Salary: RM10,000 - RM12,000
Reference: PR/146610
Contact details: Kosei Kimizuka
Contact email: kosei.kimizuka@jac-recruitment.com
Job published: November 22, 2021 10:55
JOB RESPONSIBILITIES
  • Provide technical support on operational or maintenance of Applications/ other products/ peripherals using documented procedures and available tools
  • Use appropriate troubleshooting techniques by using the relevant FAQ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
  • Responsible to meet customer SLA’s agreed in place
  • Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
  • Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management
  • Perform ad-hoc tasks as assigned from time to time.

JOB REQUIREMENTS
  • Possess at least a Bachelor's Degree or Diploma in Computer Science / Information Technology or equivalent.
  • The knowledge of Azure, MS365, and ITIL.
  • Candidate must possess Japanese Language Proficiency Test Certification - JLPT1/2
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in IT/Computer - Hardware / Software or equivalent.
  • No shift (8.00-17.00)
  • Full-Time position(s) available.