JOB RESPONSIBILITIES:
A NOC Engineer is responsible for monitoring and maintaining IP network from the Global IP Network Operations Center (NOC).
Essential Functions/Duties:
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Troubleshoot and resolve routing/physical layer issues for customers, peers and network infrastructure.
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Field calls and emails from customers, peers, Telcos and inter-company organizations.
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Interface with other operations centers for escalation and resolution of issues.
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Perform scheduling/coordination of all maintenances that affect network.
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Responsible for managing vendor tickets related to hardware and software issues.
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Responsible for hardware Return Materials Authorization (RMA) disposition for the Global Network.
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Perform troubleshooting and fault isolation on network.
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Providing operational direction and leadership for the NOC
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Technical escalation point, either from customers, or other departments.
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Oversight of vendor related issues.
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Contribution to the process of operationalizing new devices/services/platforms, including documentation, procedures, best practices, troubleshooting, etc.
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Mentoring and training of NOC associates
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Carrying out maintenance on the GIN Network
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Performs other duties as assigned.
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Excellent planning, analytical, troubleshooting and communication skills
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Strong problem solving, and organizational skills
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Ability to communicate, both internally and externally in an effective, timely, professional, and courteous manner
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Extensive background in troubleshooting Layers 1, 2, and 3
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Strong knowledge of routing protocols, including BGP, IS-IS, MPLS, LDP
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Good knowledge of UNIX
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Ability to make critical decisions in a fast-paced environment
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Skillful multitasking with the ability to work and lead effectively during high pressure situations
JOB REQUIREMENTS:
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Experience and excellence in network operations
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Bachelor’s degree in Computer Science or equivalent experience
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Excellent troubleshooting and fault isolation skills in network layers 1, 2, and 3
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Advanced level configuring and troubleshooting of Cisco and Juniper routers
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Expertise with telco carrier testing practices
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Proven ability to work accurately and have attention to detail
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Experience with python (or similar languages) development and shell scripting is favourable.