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JAPANESE SPEAKING PAYROLL EXPERTS [AK2423-03]

Job title: JAPANESE SPEAKING PAYROLL EXPERTS [AK2423-03]
Contract type: Permanent
Location: Central - Selangor
Specialisation:
Industry: Others
Salary: RM6,000 - RM9,000
Start date: 11 Jun 2021
Job Reference: 45761
Contact details: Ailina Khalid
Contact email: Ailina.Khalid@jac-recruitment.com
Contact-phone: +60 3 2202 1000
Job published: 5 days ago

JOB RESPONSIBILITIES

  • Responsible for the country payroll processes and ensure the accuracy and timeliness.
  • To ensure that SLAs are consistently met and high customer satisfaction.
  • Lead and support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc)
  • Lead/ Contribute to projects in scope for Payroll Team to standardize across the countries.
  • Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
    Act as subject matter expert for Payroll processes and provide support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc).
  • Look after answering complex queries and transactions, which could not be solved by Hire-to-Retire team, as Tier 2.
  • Deliver training to Payroll Specialist in order to increase their first contact resolution rate. Raise requests that cannot be resolved directly to the appropriate experts e.g Tier 3.
  • Maintain and sustain the Knowledge Base and How2HR for countries in scope.
  • To provide mentoring or training for onboarding purpose and perform other tasks as assigned by Line Manager.

JOB REQUIREMENTS

  • Bachelor's degree in HR/other related field is preferred
    3-4 years of working experience in SSC environment is a must
  • Multiple country HR regulations knowledge is preferred
    In-depth HR/SAP system and process expertise in a given process scope
  • Work experience in virtual/remote teams and international environment/team/global company preferred
  • Excellent English spoken and written. Fluency in Japanese.
  • Previous experience with Japan payroll is preferred

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